Frequently Asked Questions (FAQ)

Simply browse our collection, select your desired items, choose your size, and add them to your cart. When you're ready, proceed to checkout, enter your shipping information, and complete your payment. You'll receive an order confirmation via email.

We process orders quickly to get them to you as fast as possible. If you need to make changes or cancel your order, please contact our customer support team immediately. We'll do our best to accommodate your request if the order hasn't been shipped yet.

Standard shipping typically takes 12-15 business days within Germany and also 12-15 business days for international orders.

Shipping costs vary depending on your location and the shipping method selected. You can view the exact shipping cost at checkout before completing your purchase.

Yes! We offer free standard shipping on all orders over €50 within Germany and International

If you're not completely satisfied with your purchase, you can return unworn items in their original condition within 14 days. Simply contact our support team to initiate a return, and we'll provide you with a return label and instructions.

You have 14 days from the date of delivery to return your order. Items must be unworn, unwashed, and in their original packaging with all tags attached.

We accept PayPal, but there will be more in the fututre

Absolutely. We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways, and we never store your complete credit card details on our servers.

You can reach our customer support team via email onkickz.contact@gmail.com or through our contact form. We're here to help Monday through Friday, 9 AM to 6 PM CET.

We aim to respond to all inquiries within 24 hours during business days. During peak times or weekends, it may take slightly longer, but we'll get back to you as soon as possible.